Service at Fruit Fly Solutions begins from the moment you enter our site. If there is anything you are not completey satisfied with during your shopping experience, contact us immediately. If, for any reason, your order does not arrive in perfect condition or you are not completely satisfied with any of our products, simply contact us for a prompt, courteous replacement, exchange or refund. Items must be returned unopened and in salable condition. Shipping charges are non-refundable.